At Constellation, we understand that your privacy is essential to building trust. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with our website, platform, and services. We are committed to maintaining transparency about our data practices and ensuring that your information is handled responsibly and in accordance with applicable data protection laws.
We collect various categories of information to provide and improve our energy management services:
This includes information that directly identifies you, such as your name, email address, phone number, postal address, company name, job title, and payment information when you register for an account, subscribe to services, or complete transactions.
When you visit our website or use our platform, we automatically collect technical data including IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and other diagnostic data.
Our platform collects energy usage data from connected devices and systems, including consumption patterns, demand profiles, equipment performance metrics, and operational parameters. This data is essential for providing our core services.
We utilize the information we collect for the following purposes:
We may share your information with the following categories of recipients:
| Recipient Category | Purpose | Data Shared |
|---|---|---|
| Service Providers | Cloud hosting, analytics, payment processing, customer support | Technical and usage data as needed |
| Utility Partners | Demand response programs, utility integrations | Aggregated consumption data |
| Legal Authorities | Compliance, legal process, regulatory requests | As required by applicable law |
| Business Transfers | Mergers, acquisitions, asset sales | Business and operational data |
We do not sell your personal information to third parties for marketing purposes. Any sharing beyond these categories requires your explicit consent.
We implement robust security measures to protect your information from unauthorized access, disclosure, or destruction:
While we employ industry-leading security practices, no system is completely impenetrable. We are committed to continuous security improvement and will notify affected users of any data breaches in accordance with applicable laws.
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, contact our Data Protection team. We will respond within the timeframes required by applicable law, typically within 30 days.
We use cookies and similar tracking technologies to enhance your browsing experience and analyze platform usage:
You can manage cookie preferences through your browser settings or our cookie consent platform. Note that disabling certain cookies may affect platform functionality.
We retain your information for as long as necessary to fulfill the purposes described in this policy:
Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards including Standard Contractual Clauses, Binding Corporate Rules, and compliance with applicable data protection frameworks such as the EU-US Data Privacy Framework.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of inadvertent collection from a child, we will take immediate steps to delete such information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
For privacy-related questions, data access requests, or concerns: